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edit mode responsiveness

virginie.oknin
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July 16, 2023

after migration from confluence to confluence cloud, on existing documents with large tables and requirement yogi.

when i attempt to edit a document, it takes a lot of time for the page to respond (like few minutes just to see that it is indeed in edit mode)

then i try to add a word for example in the table. it is stuck again few minutes for each letter, making it annoying and even impossible to edit a document

not even talking on adding for example a macro , i am trying to add a req yogi, starting to write "/" to see the macros options and search for req yogi, then i am stuck for 10 minutes or more.

it is happening at the office, at home, i tried to work from incognito page and still the same behavior

i tried from a blank page, it is quite similar but more responsive. ( but i need to work on the existing pages so this is not really helping me)

please help

1 answer

0 votes
Sayed Bares [ServiceRocket]
Community Champion
July 17, 2023

@virginie.oknin welcome to the community!

Is this issue happening to only you? or your teammates are also experiencing the same behavior?

Do you use VPN to connect to your Confluence Cloud by any chance? if so what happens if you access it without VPN? do you see improvement on the performance?

Lastly, I would like to ask if data residency is configured for your Confluence Cloud? if so how far is the geographical location of your Confluence from your location?

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