draw.io plugin is very buggy

[Mark Pashley]

Just over a week ago we added support to draw.io diagrams to Confluence. This morning I spent 2 hours editing a diagram. I clicked publish and its vanished - gone form the page and my work is lost. 

This has happened twice in the last week. Is this a known issue? 

I have managed to find the diagram which disappeared from the page and I can re-embed it - but if I do this it is no longer editable and no different to a png. 

If I right click on the "..." and go to attachments I can see a number of png and draw .io diagrams which I cannot edit or delete. 

If this is the expected behaviour I will cancel the subscription for the draw.io macro and revert to embedding png files which is a p.i.t.a. bu a lot less frustrating than paying for buggy software,

[Marija Radovic]

Hi Mark,

This is not expected behaviour but we need to know more details in order to help. 

Please submit all the details here: https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49

We need browser version, drawio version, how you tried to edit the diagram: is it via edit diagram pen or you edited Confluence page first and then the diagram, are there other plugins used on that page etc.

Thanks,

Marija

[Jack Brickey]

I have not experienced this after many tears of use. Maybe you should reach out to their support - https://drawio.atlassian.net/servicedesk/customer/portal/14