Hello,
Welcome to Community :)
Please check this article that can help you out here : https://support.atlassian.com/confluence/kb/user-cant-access-confluence-cloud/
if you are still facing issues you can reach out to support https://support.atlassian.com/contact/#/
Thank You,
Prachi
I suggest that you speak to your Confluence or Atlassian Organization admin and/or contact Atlassian Support https://support.atlassian.com/contact/#/
Please note that this is a public self-help forum and we cannot access your site. Also, this being a public site, anyone on the internet can see your details so I'd refrain from sharing site and email addresses here.
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