confluence unable in web

[Yuliya Braginskaya]

confluence crushed today

i tryed to restart it and service said to remove catalina.pid file

after removing confluence restarted, but it not working in web browser

● confluence.service - LSB: Atlassian Confluence
Loaded: loaded (/etc/init.d/confluence; generated)
Active: active (running) since Thu 2020-12-03 15:50:38 MSK; 1h 42min ago
Docs: man:systemd-sysv-generator(8)
Process: 11707 ExecStop=/etc/init.d/confluence stop (code=exited, status=0/SUCCESS)
Process: 11909 ExecStart=/etc/init.d/confluence start (code=exited, status=0/SUCCESS)
Tasks: 45 (limit: 4915)
CGroup: /system.slice/confluence.service
└─11980 /opt/atlassian/confluence/jre//bin/java -Djava.util.logging.config.file=/opt/atlassian/confluence/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djdk.tls.ephemeralDHKeySize=2

Dec 03 15:50:37 122-stag-confluence runuser[11926]: pam_unix(runuser:session): session opened for user confluence by (uid=0)
Dec 03 15:50:37 122-stag-confluence confluence[11909]: If you encounter issues starting up Confluence, please see the Installation guide at http://confluence.atlassian.com/display/DOC/Confluence+Installation+Guide
Dec 03 15:50:37 122-stag-confluence confluence[11909]: Server startup logs are located in /opt/atlassian/confluence/logs/catalina.out
Dec 03 15:50:37 122-stag-confluence confluence[11909]: ---------------------------------------------------------------------------
Dec 03 15:50:37 122-stag-confluence confluence[11909]: Using Java: /opt/atlassian/confluence/jre//bin/java
Dec 03 15:50:38 122-stag-confluence confluence[11909]: 2020-12-03 15:50:38,171 INFO [main] [atlassian.confluence.bootstrap.SynchronyProxyWatchdog] A Context element for ${confluence.context.path}/synchrony-proxy is found in /opt/atlassia
Dec 03 15:50:38 122-stag-confluence confluence[11909]: ---------------------------------------------------------------------------
Dec 03 15:50:38 122-stag-confluence confluence[11909]: Tomcat started.
Dec 03 15:50:38 122-stag-confluence runuser[11926]: pam_unix(runuser:session): session closed for user confluence
Dec 03 15:50:38 122-stag-confluence systemd[1]: Started LSB: Atlassian Confluence.

[Nic Brough -Adaptavist- · Accepted solution]

So that snippet looks like Confluence is running.

I would want to check a local connection first.  Log back into the Confluence server and try "wget localhost:8090" (I'm assuming you are running it on the default port of 8090)

If that downloads a bit of html that includes "login" type text, then we know Confluence is running and the problem with your web connection is network related.

If it gets a "not there/responding" type message, then Confluence is not responding and you'll want to start looking at the Confluence logs in <confluence data>/logs - primarily atlassian-confluence.log

[Yuliya Braginskaya]

responce:

babaeva@122-stag-confluence:~$ wget 10.10.30.122:8090
--2020-12-03 18:31:04-- http://10.10.30.122:8090/
Connecting to 10.10.30.122:8090... failed: Connection timed out.
Retrying.

--2020-12-03 18:33:15-- (try: 2) http://10.10.30.122:8090/
Connecting to 10.10.30.122:8090... failed: Connection timed out.
Retrying.

--2020-12-03 18:35:27-- (try: 3) http://10.10.30.122:8090/
Connecting to 10.10.30.122:8090... failed: Connection timed out.
Retrying.

I`m not sure which log i have to open?

babaeva@122-stag-confluence:~$ sudo ls /opt/atlassian/confluence/logs/

gc-2020-12-03_15-50-38.log

gc-2020-12-03_17-57-32.log

catalina.2020-12-03.log - has warning, but cinfluence crashed later than this time:

03-Dec-2020 12:52:54.545 WARNING [Catalina-utility-1] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [$
java.lang.Throwable

catalina.out

host-manager.2020-12-03.log - empty

localhost.2020-12-03.log - empty

manager.2020-12-03.log - empty

synchrony-proxy-watchdog.log

gc-2020-12-03_15-49-17.log

[Nic Brough -Adaptavist-]

Ok, that's telling us Confluence is not serving anything and Tomcat probably isn't either.

Start with <confluence data>/logs/atlassian-confluence.log as I said earlier.  If that doesn't have anything in it, then it's the catalina.out in the <confluence install>/log place.

[Yuliya Braginskaya]

i can`t to find this file

babaeva@122-stag-confluence:~$ sudo ls /opt/atlassian/confluence/logs/
catalina.2020-09-14.log catalina.2020-09-25.log catalina.2020-10-13.log catalina.2020-10-30.log catalina.2020-12-03.log gc-2020-09-14_09-52-13.log.3 host-manager.2020-12-03.log
catalina.2020-09-16.log catalina.2020-10-01.log catalina.2020-10-15.log catalina.2020-11-16.log catalina.out gc-2020-09-14_09-52-13.log.4 localhost.2020-09-14.log
catalina.2020-09-17.log catalina.2020-10-05.log catalina.2020-10-19.log catalina.2020-11-24.log gc-2020-09-14_09-52-13.log gc-2020-12-03_15-49-17.log localhost.2020-12-03.log
catalina.2020-09-22.log catalina.2020-10-08.log catalina.2020-10-20.log catalina.2020-11-25.log gc-2020-09-14_09-52-13.log.0 gc-2020-12-03_15-50-38.log manager.2020-09-14.log
catalina.2020-09-23.log catalina.2020-10-09.log catalina.2020-10-22.log catalina.2020-11-26.log gc-2020-09-14_09-52-13.log.1 gc-2020-12-03_17-57-32.log manager.2020-12-03.log
catalina.2020-09-24.log catalina.2020-10-12.log catalina.2020-10-28.log catalina.2020-11-27.log gc-2020-09-14_09-52-13.log.2 host-manager.2020-09-14.log synchrony-proxy-watchdog.log

and i can`t find the <confluence install>/log place
this is all from catalina.out:

babaeva@122-stag-confluence:~$ sudo nano /opt/atlassian/confluence/logs/catalina.out
GNU nano 2.9.3 /opt/atlassian/confluence/logs/catalina.out

NOTE: Picked up JDK_JAVA_OPTIONS: --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED
[0.001s][warning][gc] -Xloggc is deprecated. Will use -Xlog:gc:/opt/atlassian/confluence/logs/gc-2020-09-14_09-52-13.log instead.
14-Sep-2020 09:52:14.235 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server] failed to set property [debug] to [0]
14-Sep-2020 09:52:14.343 WARNING [main] org.apache.catalina.startup.SetAllPropertiesRule.begin [SetAllPropertiesRule]{Server/Service/Connector} Setting property 'debug' to '0' did not find a matching property.
14-Sep-2020 09:52:14.362 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine] failed to set property [debug] to [0]
14-Sep-2020 09:52:14.368 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine/Host] failed to set property [debug] to [0]
14-Sep-2020 09:52:14.441 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine/Host/Context] failed to set property [debug] to [0]
14-Sep-2020 09:52:14.462 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine/Host/Context] failed to set property [debug] to [0]
14-Sep-2020 09:52:15.013 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8090"]
14-Sep-2020 09:52:15.079 INFO [main] org.apache.catalina.startup.Catalina.load Server initialization in [1,028] milliseconds
14-Sep-2020 09:52:15.092 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Tomcat-Standalone]
14-Sep-2020 09:52:15.092 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet engine: [Apache Tomcat/9.0.33]
14-Sep-2020 09:52:17.706 INFO [Catalina-utility-2] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were sca$
SLF4J: Failed to load class "org.slf4j.impl.StaticLoggerBinder".
SLF4J: Defaulting to no-operation (NOP) logger implementation
SLF4J: See http://www.slf4j.org/codes.html#StaticLoggerBinder for further details.
14-Sep-2020 09:52:17.880 INFO [Catalina-utility-2] org.apache.catalina.core.ApplicationContext.log 1 Spring WebApplicationInitializers detected on classpath
14-Sep-2020 09:52:18.421 INFO [Catalina-utility-2] org.apache.catalina.core.ApplicationContext.log Initializing Spring DispatcherServlet 'dispatcher'
2020-09-14 09:52:19,160 INFO [Catalina-utility-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 7.4.4 [build 8401 based on commit hash 008d09724398b50e93468e30a239d4f6d750af9b] - synchrony version 3.1.0-mas$
2020-09-14 09:52:23,280 WARN [Catalina-utility-1] [com.atlassian.config.ApplicationConfig] setApplicationHome Application home does not exist. Creating directory: /var/atlassian/application-data/confluence/shared-home
2020-09-14 09:52:23,286 INFO [Catalina-utility-1] [atlassian.confluence.cluster.DefaultClusterConfigurationHelper] lambda$saveSetupConfigIntoSharedHome$9 Writing setup configuration into shared home...
2020-09-14 09:52:23,383 INFO [Catalina-utility-1] [atlassian.confluence.cluster.DefaultClusterConfigurationHelper] lambda$saveSetupConfigIntoSharedHome$9 Finished writing setup configuration into shared home
WARNING: An illegal reflective access operation has occurred
WARNING: Illegal reflective access by org.apache.felix.framework.ext.ClassPathExtenderFactory$DefaultClassLoaderExtender (file:/opt/atlassian/confluence/confluence/WEB-INF/lib/org.apache.felix.framework-5.6.12.jar) to method java.net.UR$
WARNING: Please consider reporting this to the maintainers of org.apache.felix.framework.ext.ClassPathExtenderFactory$DefaultClassLoaderExtender
WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations
WARNING: All illegal access operations will be denied in a future release
14-Sep-2020 09:52:34.985 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8090"]
14-Sep-2020 09:52:35.010 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in [19,930] milliseconds
14-Sep-2020 10:06:55.137 WARNING [Catalina-utility-2] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [http-nio-8090-exec-4] (id=[59]) has been active for [69,407] milliseconds (since [9/14/20 10:05$
java.lang.Throwable
at java.base@11.0.7/java.lang.Thread.sleep(Native Method)
at com.atlassian.plugin.util.WaitUntil.invoke(WaitUntil.java:79)
at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:139)
at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:97)
at com.atlassian.plugin.manager.DefaultPluginManager.lambda$enableDependentPlugins$22(DefaultPluginManager.java:1246)
at com.atlassian.plugin.manager.DefaultPluginManager$$Lambda$484/0x00000001008a1840.run(Unknown Source)
at com.atlassian.plugin.manager.PluginTransactionContext.wrap(PluginTransactionContext.java:63)
at com.atlassian.plugin.manager.DefaultPluginManager.enableDependentPlugins(DefaultPluginManager.java:1230)
at com.atlassian.plugin.manager.DefaultPluginManager.lambda$addPlugins$20(DefaultPluginManager.java:1215)
at com.atlassian.plugin.manager.DefaultPluginManager$$Lambda$483/0x00000001008a1440.run(Unknown Source)
at com.atlassian.plugin.manager.PluginTransactionContext.wrap(PluginTransactionContext.java:63)
at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:1115)
at com.atlassian.plugin.manager.DefaultPluginManager.lambda$earlyStartup$3(DefaultPluginManager.java:588)
at com.atlassian.plugin.manager.DefaultPluginManager$$Lambda$344/0x0000000100759440.run(Unknown Source)
at com.atlassian.plugin.manager.PluginTransactionContext.wrap(PluginTransactionContext.java:63)
at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:523)
at com.atlassian.confluence.plugin.ConfluencePluginManager.earlyStartup(ConfluencePluginManager.java:143)
at com.atlassian.confluence.setup.actions.AbstractSetupAction.lambda$transitionFromColdToVacantState$0(AbstractSetupAction.java:163)
at com.atlassian.confluence.setup.actions.AbstractSetupAction$$Lambda$600/0x0000000100b2f440.run(Unknown Source)
at java.base@11.0.7/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at com.atlassian.confluence.tenant.TenantGate$4.call(TenantGate.java:238)
at com.atlassian.confluence.setup.actions.AbstractSetupAction.transitionFromColdToVacantState(AbstractSetupAction.java:164)
at com.atlassian.confluence.setup.actions.SetupDBTypeAction.setupDatabase(SetupDBTypeAction.java:93)
at com.atlassian.confluence.setup.actions.AbstractDatabaseCreationAction.execute(AbstractDatabaseCreationAction.java:33)
at com.atlassian.confluence.setup.actions.SetupDBTypeAction.execute(SetupDBTypeAction.java:62)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)

[Yuliya Braginskaya]

We fixed this problem by server reboot. After reboot confluence started successful.
Thank you for your help.