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confluence can not connect to databae after license renew

YOtm September 22, 2021

Our license was out of date. We renew it, but confluence and jira cannot connect to database. We can connect the database from SQL Management Studio. It was working for a year. How can we solve?

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Nic Brough -Adaptavist-
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September 22, 2021

A new licence will not affect the database connection.

If your systems cannot connect to the database, you've changed something else.  Either their connection settings are now incorrect because you've edited the settings files (confluence.cfg.xml and dbconfig.xml in their home directories) or you've told the database server not to allow access from those servers, or you've put a network security thing in place that is blocking the route.

Check the networking (on the application server, not your machine) with a simple "telnet database-server 1433" (assuming your database is listening on 1433 - if you get a block of text saying you need to log in, then the network is ok.  If not, then the error message should tell you what the problem is.

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