completely remove defect plugin

[Deleted user]

Confluence V6.6.1

How can I completely remove a plugin that cannot be loaded? There is no disable or remove button, but I can't install a new version either.

[Nic Brough -Adaptavist-]

Ouch.  I'm afraid you will need brute-force.

Stop Confluence, log into the server and go to <confluence home>.  Search the sub-directories in there for the add-on's files, and move them all to somewhere safe, remembering to preserve notes on their directory names (some will be the installation, others caches, but it's worth keeping all of them).  Restart Confluence.  You should find the entry vanishes as it can't find the install any more.

For the search, something like "find . -type f | grep -i logontec" should do it.

You might also have the opposite problem though - you can't delete from the UI because the install has gone missing.  If that's the case, download it again, and instead of using "upload" place it in <confluence home>/plugins/ and restart.  With the add-on back in place, you should be able to kill it in the UI.