cannot access my pages after 2 months of inactivity

[Rui Zhang]

Hi, I haven't accessed my confluence pages for the past 2 months. I am in the free tier, does that mean my pages all have been deleted? Sorry I don't know I need to maintain activity. I'd like to switch to the premium tier if that helps keep my pages. These pages are really important. Can you help recover them? I will switch to premium tier afterwards. Thank you so much.

This is my page: https://zhangruiddn.atlassian.net/wiki/spaces/~7120207448e5e3b2ca4a6cbb013912b5ce3a06/overview

[Jessica · Accepted solution]

Hi @Rui Zhang 

We're sorry to hear you are unable to access your pages.

Free plans requires activity to maintain the site active indeed, and emails are sent to admins to ensure activity on the site.

We can see here that a few emails were sent to your email regarding the inactivity and that the product could be deactivated at the date specified if no activity was done into the product.

Unfortunately, recovering data is not supported and is a risky process.
That said, we are afraid that we would not be able to recover the data from your site.

If you have any backups created and downloaded prior to the deactivation, you can use to retrieve the data from the site.

Regards,
Jessica

[Rui Zhang]

Hi Jessica,

Thanks for your reply. Could we just try best-effort recovery? These documents are really important and I hope at least some of them can be recovered.

I did see some confluence emails but unfortunately I thought they were marketing emails and didn't pay enough attention.

Thanks for your help!

[Jessica]

Hi Rui Zhang,

We understand this is important for you, but since your site no longer exists as well, we are afraid we can no longer try recovering your data in this case.

We're sorry for your data deleted, but at this point, it would only be possible to recover your data from a previous backup if you have any exported previously.

If you have a backup export and need any help with the import process, please let us know.

Regards,
Jessica

[Benjamin]

Hi @Rui Zhang ,

Sorry to hear that. I've requested for Atlassian support to see if its recoverable. If it has been entirely purge, there isn't a way to bring it back. Stay tune. 

-Ben

[Rui Zhang]

Thanks, Ben!