atlassian.net shown unavailable

[Mick]

As I check the site: Atlassian Cloud Notifications - Page Unavailable

It shows the following infomation.

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

Request ID: 66e2956d940745cf95e0144ac4b53530

Please help me recover the data from the site.

Sincerely,

[Fabio Racobaldo _Catworkx_]

Hi @Mick and welcome,

there are no active incidents on confluence. Is it a free instance? When was the last time you accessed the instance? Free instance with no access for a long time could be automatically deativated by Atlassian.

Hope this helps,

Fabio

[Arkadiusz Wroblewski]

Hello and welcome to the Community @Mick 

@Fabio Racobaldo _Catworkx_ Can you poke Support and ask what's going on, because I noticing weard storm of this Questions for the same topic as something happening in Background.

[Mick]

I remembered the last time I access the instance is around a month ago. It is indeed a free instance, and I did experience the deactivated event once. However, Atlassian had recovered my instance at that time. Therefore, I have no clue why the free instance suddenly got deactivated again?

If it is indeed the reason of free instance, what should I do in the next step?

Currently I can't even find out an Atlassian support to help me clearify the case.

Thank you for your response, @Fabio Racobaldo _Catworkx_ @Arkadiusz Wroblewski 

Mick