admin user

[sara karimi]

Dear All,

Our organization has recently launched Confluence. every thing works fine. but suddenly admin user can not manage users and change setting  and after a while admin user cannot login!!!  a short time after LDAP configuration, admin user stopped working.

is there any restrictions for admin user(Email, account, ...)

our admin user is LDAP user.

is there any Idea?

Thanks

[Mihai Schwarz · Accepted solution]

Hi @sara karimi ,

You should have an local admin user account located in the Confluence Directory which you used to set up your On Prem solution. If somehow you've deleted that or you don't know the password to it, you can always use the recovery admin which will have enough rights for you to start investigating what happened.

Please check this article https://confluence.atlassian.com/conf81/restore-passwords-to-recover-admin-user-rights-1209875551.html

If this helped you please accept this as answer.

[sara karimi]

Thanks @Mihai Schwarz