adding external users to confluence space

[Jay Baley]

I am looking for support on how to get my confluence and jira instances (cloud) set up for adding external users.

it looks like there are two steps

step 1: https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/

step 2: https://support.atlassian.com/confluence-cloud/docs/assign-space-access-to-guests/

Unfortunately I can not get started with step 1. When i go to admin.atlassian.net i am asked to create an organization. Should this not already be created? We already have several confluence workspaces that exist and are actively managed. 

I'm roadblocked and don't want to break anything (we don't have an admin/internal expert on jira).

[David Friedrich · Accepted solution]

Hi @Jay Baley , welcome to the Atlassian Community!

this reads to me as if you do not have the Organization Admin role for your organisation. Find out, who is an Org Admin for your site(s) and either have them carry out these steps or make your user an Org Admin as well.

https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/#Admin-roles

[Jay Baley]

Thanks David, apprecaite your answer!

I've checked and it does seem like that is the case -- I would say that UI/UX is particlarly bad, since as the user I have no idea that I do not have the right access and I could have created more garbage in the system if I was not careful.

For some reason I can only be set as a trusted user and not an admin by the other admins but I no longer see the create an organization step. So hopefully I am one step closer.

Thanks!

[David Friedrich]

If the other admins have the org admin role the should be able to add you as an Org Admin as well. To my knowledge this is done in admin.atlassian.com > Directory > Groups

Here an Org Admin can add users to the group "org-admins".

Before this group was called "site-admins". So if your Org Admin does not see a group called "org-admins" but one called "site-admins" then this is the one.