Your subscription is being deactivated due to inactivity

[Orkun Sevengil]

Hello Atlassian Team,

My Atlassian account (Free plan) at:
orkunsevengil@emteknosavunma.com.tr

was deactivated due to inactivity.
I am now unable to access the site and cannot reach old projects would like to ask:
1) Is there any possibility of recovering or restoring the data? maybe a paid access?

The content is related to our projects i was leading, Important R&D and others. Any confirmation would be greatly appreciated.

Thank you very much!

[Trudy Claspill]

Hello @Orkun Sevengil 

Welcome to the Atlassian community.

When was the subscription deactivated?

Which product was the subscription for?

Did you disregard the warning emails that said your subscription would be deactivated if you did not log in and use it?

As a user community, where users help other users, we don't have access to reactivate your subscription. We can offer you advice on how to try to solve your issue.

If the deactivation happened to far in the past your data may have already been deleted. In that case it would not be recoverable.

If it was not that long ago, you may be able to reactivate the inactive subscription yourself following the guidance of this document:

Reactivate a subscription 

If you want to consult directly with Atlassian about your subscription and the possibility of reactivating it, contact the Billing, Licensing, Pricing Support team by completing and submitting the form at this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Good luck!

[Orkun Sevengil]

[Trudy Claspill]

Given the date of the message, you may be able to reactivate the inactive subscription yourself following the guidance of this document:

Reactivate a subscription 

If you want to consult directly with Atlassian about your subscription and the possibility of reactivating it, contact the Billing, Licensing, Pricing Support team by completing and submitting the form at this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Orkun Sevengil]

[Orkun Sevengil]

There was 3 projects here now its empty.

[Orkun Sevengil]

İssues and uploads are gone created by my team. I wonder if i atlassian team can save the data or not.

[Trudy Claspill]

Did you reactivate the subscription from the list of Inactive subscriptions, or did you start a new subscription?

Your best path forward at this point is to contact Atlassian through the Billing, Licensing, and Pricing Support site I mentioned previously.

[Orkun Sevengil]

There was nothing on the list?

[Trudy Claspill]

So what steps did you execute to get your new Confluence subscription set up? And does it have the same base URL as the old one?

While I have continued to ask questions at this point to try to recover the data your only path forward is to contact Atlassian directly.

[Orkun Sevengil]

Jira