Your Confluence subscription is being deactivated due to inactivity

[Guy Zilberman]

Hi everyone,

I received an email today (March 20) stating that my Confluence site is being deactivated due to an extended period of inactivity and that data will be permanently deleted soon.

However, I just logged in and I can still see all my content. I want to ensure that my recent login activity has successfully "tripped" the system to cancel the scheduled deactivation and deletion.

Does a simple login stop the automated deletion process, or is there a specific manual step I need to take to confirm the site is active again?

Thanks for the help!

[Arkadiusz Wroblewski · Accepted solution]

Hello @Guy Zilberman 

if this is a Confluence Free site, then a simple login by itself is not the full requirement. Atlassian’s guidance says the inactivity clock is reset when you log in and view any Confluence page.

So if you logged in today and actually opened a Confluence page, then I would expect that to count as activity. If you only received the warning email and the site is still accessible, that is a good sign, but I would still not assume the warning is cancelled instantly just from the email disappearing or not disappearing.

If you want to be safe, I would open a few pages now while fully logged in, then check admin.atlassian.com to see whether the subscription still shows as active. If it ever moves to Inactive, Atlassian documents that reactivation is done from Billing → Subscriptions → Inactive → Reactivate.

[Kris Klima _K15t_]

@Guy Zilberman 

I'm just adding here that you need to do something in your Confluence. Log in, create a page, move stuff around. 

If you set an a calendar alert to do that once in a week, you'll be fine.

[Maja Vallin]

Hi Guy

You can raise a request to Atlassian support to make sure that your login triggered the site to set active ( Billing, payment and pricing).