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Why won't it let me delete my account

Meg R
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October 17, 2025

I'm working on a school project so I made an account to see if this website could offer me the right online resources to complete my project and it doesn't. So I tried to delete my account and it says this every time. Literally don't even know what it means. I made the account like 5 minutes ago. Screenshot 2025-10-17 at 4.10.18 PM.png

1 answer

1 vote
Brant Schroeder
Community Champion
October 17, 2025

@Meg R welcome to the Atlassian community

You will need to cancel your product subscriptions that were made when you signed up and the account was created https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ 

You can also see the exact steps to take to delete your account https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ 

There is the possibility that your account is tied to the school if you used your school email when signing up but I doubt that is the case.  If it is you would not be able to delete it since it would be a managed account.

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