Why is my Rovo Agent insights not working !

[Mohamed Essam]

My Rovo agent insights stoped working properly 2 days ago and it only shows the lat 2 days insights, however the filters are set to 3 months.

All my performance insights are gone! 

[Shalini Pradhan]

Hello @Mohamed Essam ,

Good day! Can you please share your cloud site URL?

[Mohamed Essam]

Hello @Shalini Pradhan 

Here you go 

https://home.atlassian.com/o/93112d10-7d7f-4b00-837d-ee8c81622b15/chat?rovoChatPathway=chat&rovoChatCloudId=369d6fd9-a0dd-41cc-be0f-097b7b9da306&rovoChatAgentId=8858eb53-b7a8-4b5e-9c04-da5dd567251f&cloudId=369d6fd9-a0dd-41cc-be0f-097b7b9da306

[Shalini Pradhan]

Hello @Mohamed Essam ,

Good day! Unfortunately this is not your cloud site URL. Can you share cloud ID for us? That will also work , and I can create a support ticket for you.

[Brant Schroeder]

@Mohamed Essam welcome to the Atlassian community

I would suggest submitting a support issue to Atlassian.  They will be able to take a look at the agent and see what is happening.  https://support.atlassian.com/contact/ 

[Mohamed Essam]

@Brant Schroeder thanks, i tried to add my url but is says wrong url, i dont know whats wrong 

[Brant Schroeder]

@Mohamed Essam I will escalate this question to support so they can help you.

[Mohamed Essam]

@Brant Schroeder Please! 

Thanks a lot