Why is CONFSERVER-34141 bug fix not working?

[Melissa Schwartz]

I originally posted to the community for help with an issue with the page properties report. We use this to pull from multiple pages for project tracking to show up on our main page. We have appropriate tags and the formatting is correct. When first set up all tagged pages would show up and a month ago without known cause they stopped showing up. I have searched the page histories to check for any changes that would have affected the report and could find nothing. I found this bug, CONFSERVER-34141, which seems to be describing the issues I'm having. It says it was fixed in version 6.0.2, but we are running 6.12.2 and we are still having issues. The only suggestion available in the bug report was to speak with support, but we are currently just starting with this product and only have a starter license so any assistance would be great. 

[Shannon S · Accepted solution]

Hi Melissa!

Thank you for letting us know about this. I just read through your other question, and I went ahead and raised a support ticket for you.

Just check your email and you should see your ticket number. Someone will get back to you as soon as possible so we can determine the cause for this.

When the issue is resolved, could you please update your original question? 

• Why does page properties report not show all content even when everything is labeled/formatted right?

Thank you!

Regards,

Shannon

[Beate Becker]

Thanks for the answer. Yesterday I have tried exactly the two options the support suggested to you, deleting the plugin and index directories and setting the privileges for the home Directory, but nothing had changed.

I think I have run in this issue

https://jira.atlassian.com/browse/CONFSERVER-37890 - Page Properties Report is fetching a limited number of pages

as my users have more than 500 pages and my confluence Version before the update was 5.6.5. So I will have to wait for a fix or go back to the old version. I will have to check if my users can live with a workaround limiting the number of pages for one report.

[Beate Becker]

I have just updated my confluence instance from 5.x to 6.15.6 and now I have the same issue that not all pages with my specific labels are shown

Could you specify your answer as we cannot see your specific support answer. 

Do you really mean the read/write access for the confluence home and data directories of my confluence server (windows or linux) ?

[Melissa Schwartz]

Beate,

Here is what support sent us: 

Based on the information you have provided and the screenshots sent, we would like to ask your if it's possible for you to clear your plugin's cache and rebuild your index from scratch? Please note that this will require you to restart your Confluence application to perform this action.

1. Shutdown Confluence
2. Ensure the user running Confluence has full read/write privileges to the confluence-home directory.
3. Remove the following directories
   This will remove the plugin cache files only and will not permanently remove any plugins. These directories will be recreated during the next Confluence startup. However, some third-party plugins may store metadata in these directories, so we recommend creating a temporary backup of the directories.
• <confluence-home>/bundled-plugins
• <confluence-home>/plugins-cache
• <confluence-home>/plugins-osgi-cache
• <confluence-home>/plugins-temp
• <confluence-home>/bundled-plugins_language
4. Follow the steps described in How to Rebuild the Content Indexes From Scratch on Confluence Server document
5. Start Confluence

This is what fixed the issue. 

Applying option #2.

1. Ensure the user running Confluence has full read/write privileges to the confluence-home directory. 

Exact location in Windows server 2012 is C:\Program Files\Atlassian\Application Data

[Melissa Schwartz]

Just some added notes:

Our system is the most basic 10 user system, in house, on our own Microsoft Windows 2012 R2 server.  We also are on Confluence version 6.12.2 not 6.15.

Our issues were not caused by an update, but sounds like yours might be. I am not sure if our solution will work for you. 

Additionally we did try some of the other steps which actually did not work for us. 

[Melissa Schwartz]

The issue has been resolved. It required opening read/write access on the server that the program is stored on to other users. Once that was granted all page properties tables showed up in the report.