Why have I suddenly stopped receiving email notifications? - urgent

[anat]

It seems like, suddenly, I stopped receiving email notifications about... everything. It applies to JIRA as well.

I've everything enabled, but for some reason not getting anything.

Any idea why and more importantly - how this can be fixed??! Super urgent!

[edwin vasquez]

Hello @anat 

Is this happening for all users or just you? Have you checked to make sure they are not going to spam or sub folder?

[anat]

Hi @edwin vasquez 

I think just for me, and yes - it's nowhere to be found. No subfolders, no spam... nothing.

[edwin vasquez]

Do you have access to your mail system to do a mail trace or maybe check the email security quarantine queues? Sometimes an email can be sent but quarantined by the mail systems. 

[anat]

You mean it may have been stuck on the email side and not Confluence?

[edwin vasquez]

Yes, it possible. 

[anat]

OK thanks. Guess I'll ask the gsuite owner to have a look, I've found nothing there.

Thanks!

[anat]

@edwin vasquez no emails in quarantined and not emails in gsuite from Confluence to my email.

I think this may in the Confluence side. How do I proceed?