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Why does the triple dot menu open when I press the "i" key WHILE EDITING A PAGE?

Why does the triple dot menu open when I press the "i" key WHILE EDITING A PAGE?

Whenever I press the "i" key while editing a page in confluence the triple dot menu opens, this means that:

The keyboard focus is removed from the editing region meaning that anything I type after that "i" is lost
When I press space at the end of the word I am typing it does some random action
I need to use the mouse to get focus back to the editing region so I can continue typing the word I'm writing.

This makes the base functionality of Confluence - adding and editing pages - impossible to use.

I've reloaded the page multiple times and cleared my cache, nothing fixes this.

How do I turn this behaviour off?

11 answers

1 vote

@Julian Calaby Have you tried clearing your browsers cache to see if that resolves the issue?

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> I've reloaded the page multiple times and cleared my cache, nothing fixes this.

Obviously.

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1 vote

Hi @Julian Calaby

Can you try on a different browser? If it only happens in one browser, that narrows it down to a browser-level or extension-level issue rather than Confluence itself.

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I'm using an up-to-date Chrome and the issue happens when the only extension I'm using that modifies the page is switched off.

The only other browser I have on my work computer is Firefox and Google login to an Atlassian account is broken so I can't test it there.

I'm a web developer, so I've tried to debug this and it's definitively an issue in the page's Javascript, for some reason, some shortcuts are incorrectly scoped so they trigger while editing.

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0 votes

Hello @Julian Calaby and everyone reporting this issue on this thread.

Thank you for bringing this to our attention.

We wanted to keep you updated that although we couldn't replicate it on some of our test sites, we could notice not only reports here from you, but from some other similar reports, where it could be seen the behavior mentioned.

This is being worked on already and tracked internally and also reported here on our bug report created recently:

Pressing "i" key opens the "More actions" menu while editing a Confluence page

Feel free to watch the bug report for further updates on it.

Thank you for your patience and understanding on this one!

Regards,
Jessica

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0 votes

Hey all, this is Daniel from Confluence Support.

If you are still facing this issue make sure you report it here in our Bug ticket: https://jira.atlassian.com/browse/CONFCLOUD-84937 or create a support ticket with us.

We are currently looking at this issue.

Thanks!

Daniel M.

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0 votes

+1, pressing "i" while typing opens the "..." menu for me on the latest Chrome (MacOS), making Confluence nearly unusable.

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0 votes

Having the same issue. Disabling shortcuts solves it but it still needs to be fixed.

Click the ? help menu, choose Keyboard shortcuts, and uncheck the Enable general shortcuts box.

What a crazy bug.

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0 votes

Hi - Experiencing the same issue here with the "i" opening the triple dot menu on a page or a livedoc (not on a when writing on a whiteboard)

I'm on Brave browser FYI

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tried it on Firefox, clean cache : same issue

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an I (uppercase) does not open the menu

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writing an "i" in a comment while editing the page does not open the menu

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0 votes

Hi @Julian Calaby

I have tried to replicate this, but I can't.

Editing a page in Confluence, using "e" and then pressing "i" gives me an "i".

Is there some keyboard shortcut in your system setting, triggering an action?

I tried multiple Confluence instances and browsers.

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@Alex and @csannicolas

Do you have browser plugins active like add-blockers, I can't recreate this behaviour.

When does this exactly happen, typing text plain on the page or in a table, macro, etc...

"i" is also no a shortcut in the keyboard shortcuts.

Are you on Windows or Mac?

Do you have function added to "i" within system settings?

I even create a clean user profile on my mac and this behaviour is not triggered.

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Even in inPrivate mode I have the behavior. Test done on chrome and Edge, it's the same.

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NB : There is no add-on in InPrivate mode.

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It happens even with extensions disabled. I don't think I have any ad blocker or anything.

Maybe it only happens on Windows.

Just type i on a page or live doc and it happens.

confluence type an i screenshot.png

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Hi @csannicolas

I don't have windows so I can't test this, but on Mac this does not happen.

That's what I see.

Does windows have an action set to "i" key?

Does the shortcut option show "i" linked to anything in Confluence, as it doesn't on MacOs

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I can reproduce this on Mac, this is not windows specific.

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Like • csannicolas likes this

HI @Logan Bittner

I can't on multiple Confluence instances.

Using the latest chrome as well (no developer version)

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@Marc -Devoteam-

No, there is no shortcut mapped to i. I checked all the shortcuts.

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@Marc -Devoteam-

Do you have browser plugins active like add-blockers, I can't recreate this behaviour. --> only the shild integrated in Brave (and nothing in Firefox)

When does this exactly happen, typing text plain on the page or in a table, macro, etc...

--> plain text on the page, in a table (but NOT in a comment)

Are you on Windows or Mac?

Windows

Do you have function added to "i" within system settings?

Not that I know of

I already had similar behavior like a "ctrl" key enabling shortcuts is activated when navigating in Jira, but this does not last, I cannot provide any additional context unfortunately

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@Marc -Devoteam- @Julian Calaby

I noticed that pressing "i" when the page is not on editing mode opened the menu: more specifically, it opened a window displaying a deprecated app that I have installed several months ago and forgot (Markdown Importer for Confluence Cloud)

I uninstalled it and the issue with the "i" has gone: I can properly write with 0 annoyance (don't forget to clear cache once uninstalled of course)

Don't know if this is a coincidence or this solved my issue: any of you have this app installed?

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Like • Marc -Devoteam- likes this

+1 This seems to be related to Markdown Importer

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Like • like this

0 votes

I am experiencing the same issue, when can we expect the fix? It's impossible to write or edit a document right now.

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0 votes

Hello,

I noticed that in reading mode, the Ctrl + Shift + R shortcut is activated when pressing only the R key.

It appears that the keyboard modifiers (Ctrl and Shift) are being ignored and that R alone triggers the action. This seems to be related to the same root cause as the issue reported with the "I" key.

Could you please check this issue?

Thank you.

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0 votes

A temporary solution that unblocks me for right now is just deleting the triple dot menu using developer tools, but obviously that doesn't actually solve the problem.

How does a bug like this pass QA?

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Why does the triple dot menu open when I press the "i" key WHILE EDITING A PAGE?

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