Why does the Confluence restriction search does not find a person by it's surname?

[Deleted user]

We have a user named Thorsten Illies (Represented as "Illies, Thorsten")

If I search for him in the simple search box of Confluene 6.6.2 by typing 'ill' his name pops up in the suggestions.

If I try to add him in a restriction list of a page typing 'illies' he is not in the five suggestions.

If I type 'thorsten' he is.

If I type 'illies, th' he pops up.

I'd expect if i type the full surename he should pop up in the restriction suggestion also.

What is wrong here?

Regards

Harald

[Tarun Sapra]

Hello @[deleted]

It's a strange issue, looking up people via surname works fine for me in the restriction suggestion. I have faced similar issues few times before and they were related to caching, can you try to disable and then re-enable the account of the user and then try the lookup based on surname. Once you disable the account also refresh(synch) the user directory of confluence. 

[Deleted user]

Thanks for the hint,

but since we get our users from our central AD I cannot disable/enable the users.

May there is another way to force the cache refresh?

Regards

Harald

[Tarun Sapra]

Try restarting the confluence, also, I also get the users via AD but we have crowd in-between so group management is in crowd and that's where I can refresh the user account. As group management is AD is not a good practice, better is to fetch the users from AD into crowd and then use crowd as single point of user management for all the hosted atlassian apps