Why can't I see an imported space, even though the imported content has no permission restrictions?

[Patrick Faller]

Dear community,

I have the problem that after successfully importing a space that had no permission restrictions, I cannot see this space. The imported space came from another Confluence, which is also in the cloud. It should therefore also have the current version.
In addition, I cannot perform the import again because Confluence displays the message ‘The space named “xyz” already exists’.
As a test, I created a small space, exported it as xml, deleted it and imported it again. That worked perfectly.

Can anyone help me here?

[Jayesh Raghuvanshi · Accepted solution]

@Patrick Faller 

You can try below suggesstions if they can help

• Try to recover the permissions of imported space 
• Assign one user space admin rights in the space
• Check and adjust page restrictions
• Purge deleted space from trash as that could be the reason for error space key already exist

If you like the suggestion kindly accept the answer.

Thanks
Jayesh R

[Patrick Faller]

Hi Jayesh,
thank you for your reply. 

Let me shortly reply one thing to all of your suggestions.

The main issue is that the space appears not at all in the space overview. Even after successful import.

And reimporting is not possible since I got the message "Space already exists".

Do you have any idea if it's possible that the space has been somehow imported into the Atlassian database but maybe with faults so that it's not visible in the UI?
Or anything else?

[Jayesh Raghuvanshi]

@Patrick Faller 

I faced this scenario in past, while I was importing the space the space import completed but I was able to see the space next day, I don't remember much because this happened in 2 years back. Same way I deleted the space once and trying to re-import it was not happening becuase some data was left and I had to recreate my sandbox site for the same.

Validate if the space is not in trash, raise a ticket with Atlassian, this could be indexing issue also and they could resolve it.

[Evgenii · Accepted solution]

Hi, @Patrick Faller 

Welcome to Atlassian Community!

During space migration, the permission scheme was also copied.
You can go to the list of spaces, then either copy the permission scheme from another space that you have access to, or open Space Settings and modify the permissions by adding access for yourself to this space.

[Patrick Faller]

Hi @Evgenii ,
thank you for your quick reply. I really appreciate that.

The main issue is that the space appears not at all in the space overview. Even after successful import.

And reimporting is not possible since I got the message "Space already exists".

Do you have any idea if it's possible that the space has been somehow imported into the Atlassian database but maybe with faults so that it's not visible in the UI?
Or anything else?

And I don't have the option "copy permissions from another space". Can it be that I don't have full user rights? Or could it be caused by not having the paid version of Confluence? We're below 10 users.

[Evgenii]

Oh, so you're using free version of Confluence.
There are problems with permissions, their configuration is a real pain.

Check in source Confluence, what groups have access to this Space, and in Atlassian Administration interface of target instance add your user to appropriate group.