Why can't I connect design to the ticket?

[Kate Veretennikova]

Every time I try to connect Figma link to the ticket, I receive the message
'The design could not be linked because it was not found in Figma. Please check the URL and try again'.
My colleagues can connect the same link to the same ticket without problems.

[arielei · Accepted solution]

Hey @Kate Veretennikova 

Please check if you can link any other app , if you cant this means you are missing a permission "Link work items" on the permission scheme, ask the project lead to check this or try to give you the same role as your colleagues have.

Best regards,

Ariel.

[Ethan Collins]

Great insight from @arielei ! As a fashion designer, I've also found that this error sometimes occurs if the Figma file's share settings are restricted to specific team members only. If the permission scheme in Jira or Confluence is fine, it is worth double-checking if your Figma account itself is logged into the same browser session. Sometimes a simple re-login to the Figma connector fixes the sync!