Why are external users getting a "not permitted" error on the overview page of Confluence?

[Maida Uddin]

External users are getting "not permitted" when accessing the overview page in a space. They're able to access articles from the content tree on the left. They're just not able to access the overview page. We have restricted groups set on the overview page. Please advise. 

We've checked the permissions for each user that is experiencing this issue and everything checks out. 

[Mia Tamm _Simpleasyty_]

Hi @Maida Uddin,

It sounds like the issue might be related to page restrictions rather than space permissions. Even if the users have access to the space and other pages, the overview page itself could have specific restrictions applied that are blocking them.

I’d suggest double-checking the restrictions set on the overview page directly (not just the space permissions). Sometimes the overview page inherits restrictions from a group or was set differently than the rest of the pages.

Hope this helps!

— Mia Tamm from Simpleasyty