Why am I unable to update favicon?

[Michael Hoagland]

When I try to update the favicon, I get a 500 response and redirected to the "Oops - an error has occurred" page. These are the headers for the request and response.

Request

User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate, br
Content-Type: multipart/form-data; boundary=---------------------------135702987313219
Content-Length: 59935
Connection: keep-alive
Upgrade-Insecure-Requests: 1
TE: Trailers

Response

HTTP/2.0 500 Internal Server Error
server: AtlassianProxy/1.15.8.1
cache-control: no-cache, no-store, must-revalidate
content-type: text/html;charset=UTF-8
content-security-policy: frame-ancestors 'self'
strict-transport-security: max-age=315360000; includeSubDomains; preload
date: Fri, 14 Jun 2019 19:26:10 GMT
atl-traceid: 82272033004958b9
expires: Thu, 01 Jan 1970 00:00:00 GMT
x-xss-protection: 1; mode=block
x-content-type-options: nosniff
atl-confluence-via: h:confluence-prod-us-3-2.prod.atl-paas.net
x-confluence-request-time: 1560540370035
x-frame-options: SAMEORIGIN
X-Firefox-Spdy: h2

It's an ico file with transparency at 120x120. I've also tried a PNG with the same result.

[Shannon S]

Hello Michael,

Thank you for contacting us about this. Indeed, when I test in my instance, I have the same problem.

Oops - an error has occurred.

System Error

A system error has occurred — our apologies!

I have investigated further and I discovered this has been raised as a bug:

• CONFCLOUD-66887 Unable to Change Favicon in Confluence

At this time we do not have a workaround. Please click This affects my team on the bug, and you will automatically receive updates on this going forward.

Let me know if you have any questions about this.

Regards,

Shannon

[Michael Hoagland]

Hi Shannon,

This is done. Thank you.

[Shannon S]

Michael,

Thank you for your assistance. Hopefully, we will be able to see a fix soon!

Take care, and have a pleasant rest of your week.

Regards,

Shannon