Why am I unable to authenticate to my Jira-Server?

[lampsolutions]

Hello,

I have an authentifiation Problem, when I'm connecting to JIRA from Confluence. I want to create an issue, but I am not able to see my JIRA-projects.

Both applications, jira and confluence, are connected. When I want to integrate the issue from Confluence I get this error:

2017-07-11 11:09:36,430 WARN [http-nio-127.0.0.1-8090-exec-6] [applinks.core.rest.PermissionResource] handle Authentication failed for application link JIRA (2bf2fba4-d2f0-3249-80ed-cf396c5163a1) jira. Response Vary=Accept, WWW-Authenticate=OAuth 

This is how I configured the proxy-settings in my server.xml

<Service name="Catalina">

<Connector port="8040"
address="127.0.0.1"
maxThreads="150"
minSpareThreads="25"
connectionTimeout="20000"

enableLookups="false"
maxHttpHeaderSize="8192"
protocol="HTTP/1.1"
useBodyEncodingForURI="true"
redirectPort="8443"
acceptCount="100"
disableUploadTimeout="true"
scheme="https"
proxyName="jira.mydomain.com"
proxyPort="443"
bindOnInit="false"/>

<Engine name="Catalina" defaultHost="localhost">
<Host name="localhost" appBase="webapps" unpackWARs="true" autoDeploy="true">

<Context path="" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">

<!--
====================================================================================

Note, you no longer configure your database driver or connection parameters here.
These are configured through the UI during application setup.

====================================================================================
-->

<Resource name="UserTransaction" auth="Container" type="javax.transaction.UserTransaction"
factory="org.objectweb.jotm.UserTransactionFactory" jotm.timeout="60"/>
<Manager pathname=""/>
<JarScanner scanManifest="false"/>
</Context>

</Host>

<Valve className="org.apache.catalina.valves.AccessLogValve"
pattern="%a %{jira.request.id}r %{jira.request.username}r %t &quot;%m %U%q %H&quot; %s %b %D &quot;%{Referer}i&quot; &quot;%{User-Agent}i&quot; &quot;%{jira.request.assession.id}r&quot;"/>

</Engine>
</Service>

How can this problem be solved?

Thank you in forward,

Christian

[Christoph Schötz]

Hi - it seems you are using https - have you imported the certificates to your JVMs keystores? And what is the application link diagnosis saying? Can you link to Confluence pages from JIRA? Can you ping JIRA from your Confluence server and vice versa?

Cheers

Christoph

[lampsolutions]

HI Christoph,

thank you for your fast answer andsorry for the delay.

Yes Jira and Confluence are on the same server and are able to establish the connection. It was also possible to import all Jira-users to my confluence.

We think the problem is related to the jira-installation, which is maybe corrupt.

We will try to test the integration by installing a brand new Jira.

I will give you an update, when the problem persists.

Thanks again.

All the best,

Christian

[Christoph Schötz]

Hi Christian, 

You're welcome, thanks for letting me know and good luck :) 

Cheers 

Christoph