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Why am I receiving a "We couldn't log you in" error when I'm already logged in?

Karlie Moses
Karlie Moses
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April 29, 2021

I am able to login, but when I go to view on of our documents I get the error that "We couldn't log you in". I have tried the troubleshooting and logging out/back in. Any insight why this is happening?

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Brant Schroeder
Brant Schroeder
Community Champion
April 29, 2021

@Karlie Moses Welcome to community.  Do you happen to be using Chrome and are logged into your Google account?  Do it do this in all browsers?  Have you tried clearing your browsers cache?

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Karlie Moses
Karlie Moses
I'm New Here
I'm New Here
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April 29, 2021

I'm back up and running after clearing the cache! Thank you! 

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