White Whiteboard is only White

[Ronnie van Gelder]

Hi,

I am the owner and creator of our whiteboard. Since last weekend, it has been a white screen with no grid (dots), not showing my sticky notes, etc. All other team members and admin can see and work on the content that I created. They can also see that I am on the whiteboard since my logo is at the top of the screen.

I have read several similar concerns, but all the steps explained won't work (delete cache, Altassian browser data, etc.)

Opening in Full Screen is also not working on my end.

Sharing settings:
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Anyone in this space


When I create a new whiteboard, my original one appears again, but I can't change it. There is no toolbar to create sticky notes, and clicking on existing notes doesn't work. Only when I click on a note above another one is the other one selected, as if I'm clicking in the wrong place.

When I archive the new whiteboard, my original whiteboard is white again.

How can this be resolved?

[Marc - Devoteam]

HI @Ronnie van Gelder 

Welcome to the community.

Can you try another browser o an incognito window, or clear cache and cookies.