Where is our Confluence content??

[Maximiliano Soto]

Hi, has anyone had the bad experience of your Confluence instance not accesible? We used to have it live, and had just not had the chance to enter back into it for a month or so, and now that we log in its gone! Any chance this can be rescued? (Oh please!). Thank you so much for your kind advise on how to proceed to (hopefully) recover our Confluence instance.

All the best, Max

[Valerie Knapp]

Hi @Maximiliano Soto , thanks for your post.

Please follow the instructions here for how to reactivate a subscription - https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ 

I hope this helps you.

Cheers

[Trudy Claspill]

Hello @Maximiliano Soto 

Adding to what @Valerie Knapp said...

Are you the Organization, Site, Product, or Billing Administrator for the subscription? If not, you will need to reach out to those people within your team for assistance.

If your team was on the Free subscription and nobody logged in for an extended period of time (usually 120 days), the subscription could've been deactivated by Atlassian due to inactivity. The Organization and Site Administrators would've received email warnings about this prior to the deactivation.

A paid subscription is not usually deactivated as long as payments can still be processed.

If the subscription was deactivated or cancelled there is a grace period where it can be reactivated. The period varies depending on whether the subscription was free or paid. After that period expires the data is permanently deleted by Atlassian and cannot be recovered.

If your subscription was never deactivated/cancelled, then the administrators may have Archived the content, or moved the content to the internal Trash, or changed your permissions.