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Where can I get the QR code for my users to setup 2 factor authentication?

Laurie Whelan
Laurie Whelan
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January 13, 2026

Users that have been on our instance for years are now not able to login because it asks them for an authentication code and they need a QR code or at least the secret key to set it up. Where can I get this information?

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Marc -Devoteam-
Marc -Devoteam-
Community Champion
January 13, 2026

HI @Laurie Whelan 

Welcome to the commity. Contact your Site or Org admin to ask what has changed.

Has SSO been set in place, are or has the been in place already and policies have been adapted.

If they are external users, the External User policy has to be cheked.

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