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Where are documents physically stored - local network or remote atlassian servers?

Whitfield_ Richard __Customer Resolutions – Consumer Relationships COO__
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March 20, 2025

We want to use confluence as a self-service portal where users can obtain instructions for performing regular tasks such as submitting confidential reports. If they post a report via confluence, where is a stored? Is it locally on a network that we control or in the cloud on atlassian servers, etc.?

Cheers, Richard

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Marc - Devoteam
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March 20, 2025

Hi @Whitfield_ Richard __Customer Resolutions – Consumer Relationships COO__ 

That depends if you use Atlassians SaaS or on-premise solution.

The SaaS (Cloud) solution, documents are stored in the Cloud (Atlassian controlled), the on-prem installation will give you full control.

Whitfield_ Richard __Customer Resolutions – Consumer Relationships COO__
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March 20, 2025

Thanks, Marc - is there a way of finding out which solution you are using via the app/settings or will I have to get in touch with IT?

Barbara Szczesniak
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March 21, 2025

@Whitfield_ Richard __Customer Resolutions – Consumer Relationships COO__ If your url follows the format: <your company>.atlassian.net, then you are using the Cloud solution.

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