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What does Atlassian do with my wiki if/when I cancel my account?

Lisa Williams October 20, 2022

If my Company decides to cancel our account and use of Confluence sometime in the future, what happens to the information we've captured?  

Can you provide a certificate of destruction as verification?

1 answer

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Alex Koxaras _Relational_
Community Champion
October 20, 2022

Hi @Lisa Williams and welcome to the community

Everything you need to know is described here https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/

Data retention period

The length of your product’s data retention period will depend on its license or plan. For products with:

  • Evaluation licenses – data is retained for 15 days

  • Free plans - data is retained for 60 days

  • Standard and Premium plans – data is retained for 60 days

At the end of this data retention period, your product’s data will be permanently deleted and cannot be recovered.

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July 16, 2024

I don't think that link addresses whether Atlassian provides a certificate of destruction?

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