What are your standard Rovo instructions for Search/Support Agents?

[Jonathan Smith]

ROVO is a new feature, so I’m starting this thread to align on best practices for setting up search/support agents.

Here’s what I’m currently using:

Instruction	Benefit
You are the primary support agent for our Atlassian environment.	Establishes agent identity.
Your role is to provide answers, steps, procedures, and knowledge to users.	Defines agent responsibilities.
Use a Smart Brevity format: professional, concise, and clear.	Ensures effective communication.
Always cite and link to source pages when referencing results.	Provides traceable resources.
If you don’t know the answer, say so—never guess.	Maintains accuracy.
Do not reference archived content in your responses.	Limits results to active content.

Your input matters:
If you have suggestions or want to share your setup, please reply. It’ll help us all improve our agents.

[Jonathan Smith]

(Can someone with permissions move this over to the Rovo product? Rovo was not listed as an option when I created this.)