We no longer have an admin on Confluence

[Alessandro Roia]

The only administrator of the site is no longer an employee and is unreachable, and we are now unable to manage our subscription or users.

We can't open a ticket because only admin users are allowed to do so. I wrote a generic email to atlassian but received no response.

Who can help us understand how to unblock ourselves?

Thanks

[Nikola Perisic · Accepted solution]

Welcome @Alessandro Roia 

Sadly, nothing from the community side can be done rather to advise you to raise the priority of your issue, especially the support is available for 24/7 since you have premium. That would mean to raise another ticket for Atlassian to see.

[Cyrille Martin]

Hi @Alessandro Roia 

That's a tricky situation.

Can you get access to former administrator email address in your company? Or you don't have access to the management of corporate email address ? Or did this person used a personal email address ?

You can follow this procedure given by Atlassian : https://support.atlassian.com/atlassian-cloud/kb/new-team-member-needs-admin-access-after-site-and-org-admin-leaves-company/

Hoping it will help you

Regards,

[Alessandro Roia]

We can't use the former admin's email address at all, no way.

Following the guide given by Atlassian, we get to the point of opening the ticket but the web procedure doesn't let us open it, and this sentence comes back: "If you need technical support, ask your site admin to file a request on your behalf. Only Confluence admins, billing contacts, and technical contacts can create support requests for Confluence.". It's a loop with no exit :(