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User moved to Unlicensed list to check details in Confluence space. Need to re-activate user ID.

Sreejith Sreedharan
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January 26, 2026

User moved to Unlicensed list to check details in Confluence space post migration in cloud. Need to re-activate user ID from admin end.   

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Barbara Szczesniak
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January 27, 2026

If I'm interpreting your question correctly, you have migrated from Server or Data Center to Cloud and your users need accounts in your Cloud instance with access to the same Spaces that they used in the other plan. Is this correct?

From your question, I presume your users were not set up in your Cloud instance before migrating (see https://support.atlassian.com/migration/docs/migrate-confluence-users-and-groups-in-advance/). 

I believe that your Atlassian Admin needs to provision licenses to all of the necessary users and then assign them to the Spaces they should have access to. They may want to first set up Roles and/or Groups with different permissions and then assign the new users to the appropriate Role or Group, rather than having to set each individual user's permissions. You can search the Atlassian documentation for pages on this, but one resource to start with for Roles is https://confluence-permissions-help.atlassian.net/wiki/external/M2JiZjYzMTAwNDZjNDNiNzg4YmY0YWEwY2FkOTY0NWM 

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marc -Collabello--Phase Locked-
Community Champion
January 27, 2026

Hi @Sreejith Sreedharan ,

Not sure what your question is.  Can you try to give more context?

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