User can't create personal space

[Adam Swan]

I have a cloud instance with a small team.  One user who just joined, and signed in for the first time, did not get a personal space created for them, and cannot create a personal space. 

In the menu under their icon in the top right of the interface there is the option "Add personal space..."; when clicked it takes them to the expected "Create a personal space" overlay, but when they click "Create" the system thinks for a second, then closes the overlay without creating the personal space and without returning any error message.

The user can create other spaces but not a personal space.

Potential cause of the problem:

When this user first logged in there was already a space with their same name, and therefore the same name Confluence would attempt to use when creating their personal space .  Assuming this was creating a conflict, I deleted that space, then went into the Confluence settings and permanently deleted the space.

This hasn't fixed the problem.  The option to "Create a personal space..." is still there in the user's menu, but the system still won't create that user a personal space.

[Victor Law - Ricksoft]

Hi @Adam Swan

Welcome to the community.

Have you tried checking on the Global Permission in Confluence?

https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/

There is a different permission available for creating personal space in Confluence:

Thank you.

[Arkadiusz Wroblewski]

Hello and Welcome to the Community @Adam Swan 

this is controlled by a separate global permission.

Please check Confluence settings → Security → Global permissions and then look at the user’s group. There is a dedicated Personal space permission there. If that is not enabled for the group the user belongs to, they will not be able to create a personal space. Atlassian documents this separately from the normal Create space permission.

KB:https://support.atlassian.com/confluence-cloud/docs/manage-global-permissions/