User access and Upgrade

[Sam Jadali]

Hello Team,

We are facing issues in resetting user accounts for confluence. We are not getting emails to reset the password and the user logins we are using with JIRA is no longer working with confluence while they are working with JIRA.

We tried to upgrade confluence for a solution and we met with few errors while upgrading 

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System Error

A system error has occurred — our apologies!

For immediate troubleshooting, consult our knowledge base for a solution.

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1. a description of your problem and what you were doing at the time it occurred
2. a copy of the error and system information found below
3. a copy of the application logs (if possible).

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The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set

Cause

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Spring Application context has not been set
    at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)

caused by: java.lang.IllegalStateException: Spring Application context has not been set
    at com.atlassian.spring.container.SpringContainerContext.getComponent(SpringContainerContext.java:48)

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Please let us know how we can get this corrected.

Thank you

[Nic Brough -Adaptavist-]

That error could be caused by a lot of things.

Work through https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html to start with!