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Urgent issue implementing Google Workspace identity management

Deleted user August 17, 2023

We tried to add Google Workspace as an identity provider to our Atlassian account today, synced users (1 group) and we now can't access the full account. My admin rights are no longer active. I see there has been a recent incident related to the deletion of groups with the Google Workspace sync. Can I roll this back?

*note, I was the only site admin!

UPDATE: Seems most of the team have been able to access their accounts but I'm still unable to access my site admin account because it duplicated a user/login attempt from me creating this "conflict" user account:

Screenshot 2023-08-17 at 15.25.48.png

1 answer

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Sean S
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August 28, 2023

I am having a similar issue like this where I somehow ended up with a duplicate organization, where I have connected Google Workspace to verify domains, but the original organization has the product access.

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