Update the site admin

[John Lutz]

Our site admin has left the company. How do we update the site admin?

[Fazila Ashraf]

Hi @John Lutz 

In an unfortunate scenario that the site admin is also the org admin and the site has no site/org admin at this time, the only option is to reach out to Atlassian support directly via https://support.atlassian.com/contact/#/

It is not going to be very straight forward though. 

[Jason U]

Hi John,

If your site admin has left the company, you can absolutely update or replace them — it just depends on what level of admin access your remaining users have.

Here’s how you can proceed 👇

Option 1 – You still have access to Organization or Site Admin settings

If anyone in your company still has Organization Admin or Site Admin privileges:

1. Go to admin.atlassian.com
2. Select your organization → Directory → People
3. Find the new person who should be the site admin
4. Click their name → Manage product access → Grant site admin

You can then remove the old admin by selecting their name → Remove access.

Option 2 – No one has admin access anymore

If the only site admin has left and no one else has admin privileges,
you’ll need to contact Atlassian Support directly to regain access:
👉 https://support.atlassian.com/contact

Make sure to:

• Use your company domain email when submitting the request
• Choose “I can’t access my site” → “Site administration” as the topic
• Provide your Cloud URL (e.g., companyname.atlassian.net) and confirmation that the previous admin has left

Atlassian Support can then verify ownership and assign a new admin for you.

[Varsha Joshi]

Hi @John Lutz 

Welcome to the community! Is there an org admin? They can create a new site admin for you.