Undo the cancellation of marketplace app

[Marlene_ACML]

I wish to undo the cancellation of my Balsamic subscription (marketplace app).

[Arkadiusz Wroblewski]

Hello @Marlene_ACML 

you have a couple of options here, depending on the current state:

if the cancellation is still pending → open the subscription and undo the cancellation

if it’s already inactive → go to Billing → Subscriptions → Inactive and Reactivate

if you don’t see either option → reinstall the app and subscribe again

if something doesn’t work as expected → contact Atlassian billing/support

Simplest path is usually to wait until it’s inactive and then just reactivate.

[Kris Klima _K15t_]

@Marlene_ACML 

I would contact Atlassian Billing Support, they should be able to help (speaking from experience :) )

https://www.atlassian.com/company/contact/purchasing-licensing#/