Unable to to add coments in a page on Confluence 5.2.5

[Dhanesh Balakrishna]

Hi,

We are unable to add comments to pages in Confluence 5.2.5, if we click on the comment section it just shows  "Loading the Editor", and it never works.

Inspect console in Chrome shows the following error message.   

Uncaught TypeError: Cannot read property 'removeAllSubmitHandlers' of undefined
    at batch.js:5612
    at Object.errorCallback (batch.js:5387)
    at o (batch.js:4)
    at Object.add [as fail] (batch.js:4)
    at Object.activateEditor (batch.js:5403)
    at HTMLDivElement.activateEventHandler (batch.js:5708)
    at HTMLDivElement.dispatch (batch.js:5)
    at HTMLDivElement.i (batch.js:5)
(anonymous) @ batch.js:5612
errorCallback @ batch.js:5387
o @ batch.js:4
add @ batch.js:4
activateEditor @ batch.js:5403
activateEventHandler @ batch.js:5708
dispatch @ batch.js:5
i @ batch.js:5


Can somebody please help in fixing this issue ?


Thanks,

[Sloan]

Hm, I did not find anything fitting to your symptoms. 

Maybe follow this KB-article. It describes an issue with comments while no log output is found. 

And else try some general troubleshooting steps:

• Restart Confluence and clear plugin caches.
• Try the safe mode.

Since you are on Confluence 5.2.5, an old version far behind EOL, consider updating to a supported version. Lots'a new features and bug fixes! :)

[Sloan]

Hi @Dhanesh Balakrishna

Can you find any relating log entries in the Confluence Log?

Do you use add-ons for (enhancing) comments in confluence?

Regards
Niklas

[Dhanesh Balakrishna]

Hi Niklas,

Thanks for your reply.

I could not see any entries relating to this in log files. To my understanding we don' t have any add-ons for comments in confluence.

Thanks,

Dhanesh

[Dhanesh Balakrishna]

Hi,

To add to the question, It works in IE (version 11.0.51), first it shows timeout error, when clicked on try again (please see the screenshot below) then it will open comment editor. But this message in not showing in Firefox,Chrome and Safari browsers. Anybody... any ideas please ?

Thanks