Unable to submit a support request.

[김기범]

I am currently using Confluence Cloud. However, it seems I cannot submit a support request, possibly because external access is restricted.

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I am trying to request support regarding an issue where I cannot subscribe to an external open calendar link(holidays of korea): https://holidays.hyunbin.page/basic.ics

다음의 이벤트를 로드할 수 없음: 대한민국의 공휴일

이 문제는 저절로 해결될 것입니다. 그동안 상태 페이지를 확인할 수 있습니다. 이 오류와 관련하여 알려진 인시던트가 보고되었을 수 있습니다. 이 문제가 지속되는 경우 관리자에게 Atlassian 지원 팀에 문의하여 다음 정보를 제공하도록 요청하세요.

해시: o3jve2
추적: 5476e3c763f2464aa3d93c4219560950

[Samuil Enchev · Accepted solution]

Hi @김기범

I have raised a support ticket with our Partner Service Desk (JST-1315693) on your behalf to investigate this further.

Since your instance is partner-managed, I’ve provided them with the Hash (o3jve2) and Trace ID you shared so our engineering teams can look into the backend logs. This will help determine if the issue is a domain block or a connection snag between Confluence and the holiday calendar host.

The support team will review the trace details, and get back to you. Expect to receive an email notification.

In the meantime, you may want to ask your Site Admin to double-check if https://holidays.hyunbin.page is added to the Allowlist in General Configuration, as that is the most common fix for this specific error.

Best,
Samuil

[김기범]

Thank you for opening the ticket directly.

The answer provided in the ticket solved the issue (the workaround using Google Calendar as a proxy).

Since uploading the .ics file directly worked perfectly, it seems the address is blocking Atlassian requests.

Thanks again!

[Arkadiusz Wroblewski]

Hello @김기범 

Are you Organization Admin or Admin ?

Best,

Arkadiusz🤠

[김기범]

I'm not admin. But the problem solved!
Thanks.

[Arkadiusz Wroblewski]

@김기범 

Super. That's most important. 

I don't wanna escalate that directly to @Samuil Enchev 

He and other people from Atlassian doing great job and have a lot of work. 

Have a great Thursday 

Best,

Arkadiusz 🤠 ☀️