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Unable to login to Atlassian or raise a support ticket

Russell Favell
March 20, 2026

We recently configured Azure AD sync for a domain change we are doing.

We made a pilot group called atlassian rebrand test. And removed the old group called Atlassian, nothing had sync'd in the past. Upon running the sync every single account except one has been disabled. This account is not an admin we need urgent support please.

 

I am the only user that can access as I am in the test group, but I am not an admin. When we try to raise a support ticket, it fails as it says "Sorry, we can't find this Cloud URL"

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Russell Favell
March 20, 2026

Can anyone from support please help us this is a critical issue and we have a full lockout. 

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