Unable to login to Atlassian or raise a support ticket

[Russell Favell]

We recently configured Azure AD sync for a domain change we are doing.

We made a pilot group called atlassian rebrand test. And removed the old group called Atlassian, nothing had sync'd in the past. Upon running the sync every single account except one has been disabled. This account is not an admin we need urgent support please.

I am the only user that can access as I am in the test group, but I am not an admin. When we try to raise a support ticket, it fails as it says "Sorry, we can't find this Cloud URL"

[Kris Klima _K15t_]

Hi @Russell Favell 

You can open a ticket with the no login path

Login troubles? (No‑login path)

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

[Russell Favell]

Can anyone from support please help us this is a critical issue and we have a full lockout.