Unable to login: how can i contact support ?

[Corentin PASQUIER]

Hello,

Since this week-end my whole company cannot login to our Atlassian space.

We tried contacting the support by phone, X, Linkedin, without success.

How can we contact support to raise an issue ?

[Vishalakshi Narayana Swamy]

Hi @Corentin PASQUIER

Welcome to the Atlassian community!

Looks like the issue is related to your access to the instance and since you are on free plan you are entitled only for community support.

In this case, can you please raise a support ticket with our team here https://www.atlassian.com/company/contact/purchasing-licensing#/ who can verify the billing related issue and engage the support if necessary.

 Best Regards,

Vishalakshi Narayanaswamy

[Corentin PASQUIER]

Hello @Vishalakshi Narayana Swamy I opened the issue with my personal account, but we do have an enterprise licence.

Company name: sodebo

If you want to to contact me, this is my company email: corentin.pasquier@sodebo.fr

[Vishalakshi Narayana Swamy]

Hi @Corentin PASQUIER

Thank you very much for writing back to us.

From the shared user account I don't se any admin access.

If you have a confluence product with the Atlassian enterprise plan, I suggest you to have the site admin raise a support ticket from our portal here support.atlassian.com so that we can assist you better.

Best Regards,

 Vishalakshi Narayanaswamy

[Mohamed Benziane]

Hi,

You can use this form to contact support : Atlassian Support

[Corentin PASQUIER]

This would be too easy:

To file a request my site admin needs to connect, but he can't connect.

[Mohamed Benziane]

I've escalated the request with Atlassian support. I hope they can look into this quickly

[Corentin PASQUIER]

Hello, we renew a certificate on our Azure side, but we still have the connection issue.
We found this documentation about our problem: https://support.atlassian.com/atlassian-cloud/kb/resolving-atlassian-cloud-certificate-error-for-saml-sso/

[Yoann Girard]

@Mohamed Benziane , do you have any feedbacks ? We have been stuck and without solution for 48 hours :(