Unable to export Opsgenie incident timeline macro

[Celia Gallego]

Hi there,

We export incident postmortem reports from OpsGenie to Confluence. By exporting a postmortem report from OpsGenie, in Confluence we get a page with all the relevant information of the incident recorded in OpsGenie, including the timeline of the incident (which is displayed in Confluence in a macro called OpsGenie Incident Timeline). When I try to export this report to PDF using the native exporter or Scroll PDF, the timeline is not exported or is partially exported (not showing the complete timeline). When I try to export this report to Word, the result is the same: the timeline is not exported.

The Scroll PDF developer team suggests the following: 

'With macros that pull in dynamic content into Confluence, they are often implemented using an integration pattern that requires a full-blown browser with all its session handling and frame composition features. This, unfortunately, is not something our apps (or other 3rd-party apps, including the Confluence Word export) are able to overcome unless the technical implementation of these affected macros in Confluence change by providing native export support'

Any chance to follow the Scroll PDF developer team suggestion?

Thank you in advance.

[John Funk]

Hi Celia,

Since no one has answered, you will probably want to reach out to Atlassian Support. 

https://support.atlassian.com/contact/#/