Unable to access Confluence

[jesus_garcia]

Recently, I was added to a new organization. However, when I try to access its Confluence site, it gets stuck in a loading loop for about two minutes and then displays the following error:



In english it says: 

You're almost there!

It looks like our database is taking a bit longer than usual to sync. Please wait a moment and try again.

If you keep seeing this error, please create a support request.

My account is also part of another organization, and I can access its Confluence without any issues. The problem only occurs with Confluence in the new organization — I am able to access the other Atlassian services in both organizations without any problems.

[Sebastian Krzewiński]

Hi @jesus_garcia 

This need to be reviewed by Atlassian support. You can raise request on support.atlassian.com.

Regards,

Seba

[jesus_garcia]

Thank you both very much for your help.
I tried doing it through support.atlassian.com, but every time I do, it ends up redirecting me here.
Maybe it has to be an organization administrator who opens the ticket?

[Valerie Knapp]

Hi @jesus_garcia , welcome to the Atlassian Community and thanks for your post.

I'm sorry you are having this problem. I agree with @Sebastian Krzewiński that you would need to open a ticket for this.

The only thing I would add is that you can also bookmark this page - https://status.atlassian.com/ to see if there is any global issue in Confluence that might be causing this problem, which is in this case, there isn't.

I hope it gets resolved for you soon.

Best wishes