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Unable to access Confluence by all team members

Diya Pandey
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March 24, 2026

We are doing the capstone and have an issue regarding accessing the confluence workspace. it looks like someone signed up and paid for a premium account, and it has now expired. Accessing confluence space is important for us as it recently stopped working and we have all our documentation. does someone know the email or something that I can reach out for Atlassian support to regain access, we dont know who the admin for that is as the project started 2 years ago 

3 answers

1 vote
Mikael Sandberg
Community Champion
March 24, 2026

I have notified the Atlassian support team that is on here, they should be reaching out to you within 2 business days.

0 votes
Arkadiusz Wroblewski
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March 24, 2026

Hello @Diya Pandey 

@Mikael Sandberg  flagged your post to support, so please wait patiently and don't open any further Q&A related to same topic in meantime.

0 votes
Tinker Fadoua
Community Champion
March 24, 2026

@Diya Pandey  are you still having the problem?

Diya Pandey
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 24, 2026

Yes  

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