Unable to Share Confluence Page – “Access change failed” Error Despite Correct Permissions

[Tanvi Agrawal]

Hi there,

We’re using Confluence Cloud under a free plan for our startup team. I’m the space admin and trying to share a page with a licensed team member who already has access to the space.

Every time I try to add them via the Share button, I get the error:

“Access change failed. We ran into a problem completing your action. Wait a while and try again.”

✅ Things I’ve already checked: 

• The user has a valid Confluence license and shows up under site users.

• They are added to the appropriate group with edit permissions.

• I am a space admin.

• No page-level restrictions that would block access.

• Tried incognito, clearing cache, and using a different browser.

• Also tried sharing from a new test page — same issue.

Is this a known issue or is there something else we can try? 

Thanks in advance!

[Tinker Fadoua]

Welcome to the Atlassian Community @Tanvi Agrawal !

One question: do you have up to 10 users in your instance? since you mentioned you are on the free plan

Best

Fadoua

[Tanvi Agrawal]

Yes, we have less than 10 users currently

[Tinker Fadoua]

Ok then let me request Atlassian's help