Unable to Reactivate an Account

[Jack Yang]

Hi there,

My role is Org admin and I'm trying to reactivated an account, I steps was Managed accounts - Find the user - Click "Reactivated", and I also go inside the account details then sent verification email to the user.

However, the user clicked on the link inside the mail, but she was brought to a wrong, I tried to invite this user again but still failed, error message is like screenshot below.

Did I do anything wrong or some steps were missing?

Kindly let me know the solutions, thanks in advanced.

Best,

Jack

[Sanjen Bariki · Accepted solution]

Hi @Jack Yang ,

Welcome to atlassian community!

Please find the cause and solution for this issue.

Cause :-

In the org. the accound has beedn placed under suspension So

Solution :-

To resolve this issue, obtain the user's account ID and insert it into the following URL. Then, click on the 3 dots next to the user's name and "Restore Access":

https://admin.atlassian.com/o/<Org_ID>/users/<account_ID>

For your reference

• Unable to Invite Users(With Managed Accounts) to a New Site 
• Unable to invite a user "At least one user has an account that is deactivated or suspended." 

Regards,

Sanjen

Please accept the answer If it helps you😊.

[Jack Yang]

Hi Sanjen, 

Thanks for your answer, the issue has been resolved, really appreciate it.

Best,

Jack

[Justin Driggers]

@Sanjen Bariki what if under the 3 dots, there is no "Restore Access" listed?
I'm in same situation as Jack, and despite me being an Org Admin, i cannot restore the deactivated accounts

[Siebold, Christian]

i have an issue with an users. i always get the message that he is deactivated, whenver i try to reactivate his account i do fail. But his acount is live, he has access to trello

BER_Outing (ber_outing) | Trello

[d_aderiho]

I had some issues with users, I removed them and now I'm trying to invite them again and I get the message that users are suspended. Why? How can I get them back?

https://admin.atlassian.com/o/2cc19b79-cb54-4185-a3e2-ed699cf5cd44/users/handynursat@gmail.com can't find my user

@Sanjen Bariki