Bonjour @Amand Fairon ,
Bienvenue dans la communauté Atlassian.
La facture que vous avez reçue indiquait-elle un paiement dû ? Si oui, l'avez-vous réglée ?
Si un paiement était dû et que vous ne l'avez pas effectué, Atlassian a pu désactiver votre abonnement pour non-paiement.
Si vous n'aviez aucun paiement à effectuer, l'e-mail indiquait-il que votre site avait été désactivé, ou qu'il risquait d'être désactivé, en raison d'une inactivité ?
Je vous recommande de contacter l'équipe d'assistance Facturation/Licences en remplissant et en soumettant le formulaire disponible à l'adresse suivante :
https://www.atlassian.com/company/contact/purchasing-licensing#/
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Hello,
Welcome to the Atlassian community.
Did the invoice you received indicate you had a payment due? If so, did you pay it?
If you had a payment due and you did not make the payment then Atlassian could have deactivated your subscription for non-payment.
If you did not have a payment due, did the email indicate your site was deactivated, or at risk for deactivation, due to inactivity?
I recommend that you contact the Billing/Licensing support team by completing and submitting the form at the following site:
https://www.atlassian.com/company/contact/purchasing-licensing#/
Confluence URL no longer exists
Hello, I had access to a free Confluence account (with the option to upgrade to a paid plan when needed) since 2021... And today I discovered that I no longer have access to anything... I have traces of the URL in the third-party applications I used with this Atlassian cloud service, and I also have an email with an invoice dated December 27, 2025... What can I do, because from what I've seen, they don't seem to be experiencing any service disruptions, and since I'm using a free Confluence Cloud account, I don't have access to customer support...
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