Tomcat Error after trying to Migrate Server

Hello,

I am trying to migrate our Confluence Server from a Windows 2012 R2 server to a Windows 2019 server. I tired following steps I have found online; run the install up to the point of the startup page, shutting it down, copying all the old files to the new server and starting Confluence back up, but Tomcat throws a 500 error. Have matching versions of Confluence and Java installed on both servers.

Here is the first lines of the "Exception" and "Root Cause" sections. If more is needed, can provide.

org.apache.jasper.JasperException: org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp

org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp

Thank you for any help!

Shannon

1 answer

0 votes

@Shannon_Parker We need more logs info, please provide <Confluence-home-dir>/logs/atlassian-confluence.log

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Can do, here is a link to the log file;

https://www.dropbox.com/s/pycv16sk1nl1q04/atlassian-confluence.log?dl=0

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@Shannon_Parker After going through the logs you have provided, I have seen that you have performed upgrade and have restarted Confluence after failure.

Possible Root cause

Some system plugins are disabled / did not start properly.

2020-03-13 15:33:33,955 INFO [Catalina-utility-4] [atlassian.plugin.manager.DefaultPluginManager] lambda$shutdown$5 Preparing to shut down the plugin system
2020-03-13 15:33:34,033 INFO [Catalina-utility-4] [atlassian.plugin.manager.DefaultPluginManager] lambda$shutdown$5 Shutting down the plugin system
2020-03-13 15:33:47,995 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.ibm.icu-64.1', not ACTIVE
2020-03-13 15:33:48,011 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.plugin.jslibs', not ACTIVE
2020-03-13 15:33:48,167 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.confluence.plugins.confluence-icons', not ACTIVE
2020-03-13 15:33:48,214 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.confluence.plugins.confluence-editor-v4', not ACTIVE
2020-03-13 15:33:48,386 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'org.apache.servicemix.bundles.spring-tx-5.1.8.RELEASE_1', not ACTIVE
2020-03-13 15:33:48,386 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'org.apache.servicemix.bundles.spring-jdbc-5.1.8.RELEASE_1', not ACTIVE
2020-03-13 15:33:48,901 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.plugins.atlassian-spring-interceptor-adapter-plugin-1.1', not ACT
IVE
2020-03-13 15:33:48,901 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.plugin.atlassian-spring-scanner-runtime', not ACTIVE
2020-03-13 15:33:48,901 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.plugin.atlassian-spring-scanner-annotation', not ACTIVE
2020-03-13 15:33:48,901 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.platform.spring-velocity-support-0.0.7', not ACTIVE
2020-03-13 15:33:48,901 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.oauth.atlassian-oauth-api-4.0.2', not ACTIVE
2020-03-13 15:33:48,917 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.gadgets.atlassian-gadgets-spi-4.4.4', not ACTIVE
2020-03-13 15:33:48,917 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.gadgets.atlassian-gadgets-api-4.4.4', not ACTIVE
2020-03-13 15:33:49,635 WARN [FelixStartLevel] [plugin.osgi.factory.OsgiBundlePlugin] disableInternal Cannot disable Bundle 'com.atlassian.bundles.json-20070829.0.0.1', not ACTIVE
2020-03-13 15:33:49,900 WARN [Catalina-utility-4] [plugin.osgi.factory.OsgiBundlePlugin] uninstallInternal OSGi container not running or undefined: Will not remove bundle listener and will not close packa
ge admin service

Resolution

How to reset all Confluence plugins back to their default state through the database

Try and give feed back

Kind regards,

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@Moses Thomas Just tried; shutdown Confluence, ran the SQL statement, it said it affected one row, but still got the same error when I restarted the service. I also noticed that I don't seem to be getting any new logs... Not sure if that is an issue or if it is not even getting to the point of it generating logs.

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@Shannon_Parker Have you cleared plugin cache before restarting Confluence as mentioned in the documentation ?

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@Moses Thomas Yes, renamed all the folders listed with a "_old" on the end, they were not recreated once I restarted Confluence.

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@Shannon_Parker There should be new logs generated could you share them?

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@Moses Thomas I would, but when I look in the log folders the logs do not look to have been modified, everything still only has a time stamp of 3/13, I am not seeing any new logs being generated

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@Shannon_Parker Is Database running? what is DB status ? could you share tomcat logs, catalina.out in <confluence-installation-dir>/logs/catalina.out

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@Moses Thomas The database is up an running, we are using a MS SQL database. Here is the log that I found that somewhat matches the log you asked for. I looked in a few different areas and did not see a "catalina.out" file

https://www.dropbox.com/s/niwhiufrwiw91v3/catalina.2020-03-13.log?dl=0

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@Shannon_Parker

13-Mar-2020 16:58:52.956 SEVERE [main] org.apache.catalina.startup.Catalina.stopServer Could not contact [localhost:8000] (base port [8000] and offset [0]). Tomcat may not be running.
13-Mar-2020 16:58:52.956 SEVERE [main] org.apache.catalina.startup.Catalina.stopServer Error stopping Catalina
 java.net.ConnectException: Connection refused: connect

Last record from the logs was connection refused. Please ensure that Tomcat is running. by checking network status and see if there is a TCP connection establish at 8000 and a java process is available. And could you also state how you start Confluence which user is starting Confluence ? Admin user or a dedicated user ?

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@Moses Thomas We have everything setup to run as a service, so the "Network Services" is the account running Tomcat. Usually to start the service manually, use the "start_service.bat" file with an elevated command prompt in the Confluence folder and the "stop_service.bat" file to stop it. I see a "tomcat9.exe" in Task Manager, it uses a good amount of CPU on start up, gets to about 80MB of memory, then CPU drops to 0, then try to see if we get to the home page, but it has the 500 error page up

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@Shannon_Parker OK now show me what you have in <jira-install>/bin/setenv.bat , I think i know now.

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Alright, here is the contents of "setenv.bat";

https://www.dropbox.com/s/gnw3zrglsur6gv1/setenv.txt?dl=0

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@Shannon_Parker

These two guys in JAVA runtime arguments are the ones blocking Tomcat, they have been deprecated in CONF 7.x

set CATALINA_OPTS=-XX:+UseGCLogFileRotation -XX:NumberOfGCLogFiles=5 -XX:GCLogFileSize=2M %CATALINA_OPTS%

set CATALINA_OPTS=-XX:-PrintGCDetails -XX:+PrintGCDateStamps -XX:-PrintTenuringDistribution %CATALINA_OPTS%

Just change the set to rem which will kick them out of the way. :D save and restart confluence we should be happy.

More also you can increase JVM memory you have, But it's necessary depending on how large is your instance.

set CATALINA_OPTS=-Xms1024m -Xmx1024m -XX:+UseG1GC %CATALINA_OPTS%

increasing available memory

So i would add -Xmx 512 more

set CATALINA_OPTS=-Xms1024m -Xmx1548m -XX:+UseG1GC %CATALINA_OPTS%

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@Moses Thomas

Made the "rem" changes, saw "tomcat9.exe" spin up and stop at about 80MB again and CPU dropped to 0, Tomcat9.exe stays running, but when I browse to http://localhost:8090 still get the error screen. What I find odd is I rename the "Atlassian" folder in "Program Files" to "_old" and put the original files back and everything loads up fine and I am taken to the startup pages (asking for license info and SQL database connection). It only seems to break when I try to start the service with the file structure from the old server we are trying to migrate from.

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@Shannon_Parker Yes because when you copy all files to new server, You will have a different setting

one more file is important to modify, we have done something with setenv.bat

now in <Confluence-install-dir>/conf/server.xml

the database setting is in this file/Tomcat setting. This file must correlate with the new server. Tomcat has been configured not to show anything when you enter

http://localhost:8090. Since tomcat is running, then you need to be sure that the database URL is correct in the server.xml. It should work.

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@Moses Thomas

I am not seeing anything in the server.xml about Tomcat, mostly everything in that file is commented out except for the last part at the bottom, looks to be something with the Engine name, and nothing related to the database URL. Is that something that I need to add? I do not ever remember needing to edit the XML before.

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@Shannon_Parker Please share the file

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@Moses Thomas

Here is the server.xml

https://www.dropbox.com/s/hfwia7eykroqj8z/server.xml?dl=0

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@Shannon_Parker let gets this clear, do you have two installation folders old and new ? or just the old installation folders your copied from old server ?

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@Moses Thomas

I have two different installation folders; one from the initial install on the new server, renamed to "_old" then I have the copied over installation folders from the old server on the new server

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@Shannon_Parker I though so as it clear now, look at the server.xml in old and new are they the same, i think not.

Have you change database host ?
Please share the old server.xml file
Next we may need to copy this file to replace server.xml file on the new server

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@Moses Thomas

Database host is the same, that server.xml is the old server's xml file. Both xml files from the fresh install and the old server xml are the same.

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@Shannon_Parker OK i get why it is like this, with all i think Confluence should start. May be you lack space on your server to load class

org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp

Try this resolution Confluence starts up with error message Unable to load class for JSP

Good luck!

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