The requested URL was not found on this server

Question

When i am accessing confluence with URL with Domain name for "User Management" Feature,  i am getting below error,

[an error occurred while processing this directive] The requested URL was not found on this server. The link on the referring page seems to be wrong or outdated. Please inform the author of that page about the error. [an error occurred while processing this directive]

Earlier it was working,

-No Network/DNS changes

-No change in server side. Still we are facing the issue.

However, while accessing with IP address it is working fine

Amol_buo7w4 · Answer

Hello Igor,

Many thanks for the support!

I will check your safe mode suggestion, and will update you accordingly.

Igor M_ · Answer

Hmm,

Very odd, that error does not mean much, can you try Safe Mode from Confluence Admin >> Manage Add-Ons in case you have some third-party add-on affecting access.

Amol_buo7w4 · Answer

Hello Igor,

Thanks for the repiy!

Do you use a proxy in your environment?

-Yes.

I suspect that proxy might be blocking certain URLs beyond the base.

-Might be, however not able to find the log at proxy end.

I am getting below error on HAProxy,

[07/Aug/2018:13:34:01.970] main confluence_setup/confluencehost 6/0/1/122/130 200 587 - - ---- 5/5/1/2/0 0/0 "GET /rest/menu/latest/appswitcher?_=1533629041941 HTTP/1.1"

[07/Aug/2018:13:34:02.091] main confluence_setup/confluencehost 0/0/0/27/27 200 436 - - ---- 5/5/0/1/0 0/0 "GET /rest/mywork/latest/status/notification/count HTTP/1.1"

[07/Aug/2018:13:34:15.606] main confluence_setup/confluencehost 0/0/1/40/41 200 515 - - ---- 3/3/0/1/0 0/0 "GET /rest/menu/latest/appswitcher?_=1533629055599 HTTP/1.1"

[07/Aug/2018:13:34:15.647] main confluence_setup/confluencehost 114/0/1/25/141 200 436 - - ---- 3/3/0/1/0 0/0 "GET /rest/mywork/latest/status/notification/count HTTP/1.1"

Can you please check atlassian-confluence.log from this location: <confluence-home>/logs for any stacks or errors related to browseusers.action page------

[read-only-transaction:thread-1] [atlassian.confluence.user.DefaultUserAccessor] getUserNamesWithConfluenceAccess Found USE permission with no associated username or group: [USECONFLUENCE,0,null,null]

No logs related to "browseusers.action"......

Thanks in Advance!